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Orders to the European UNION CUSTOMS Union or the USA, please see the note at the bottom of the page:

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US Orders

  1. From 29/08/2025 the De Minimus Rule for imports to the US has now been suspended by the US government.
  2. US customers will now need to pay duties, taxes and fees to bring goods into the country.
  3. Initially this will mean parcels will be held up in customs and payment will be required to release the parcel – we will work on streamlining this as we learn more from our shipping carriers.
  4. Duties will be 10%, plus fees (currently unknown) and then necessary taxes.
  5. We will work on a solution to calculate the exact costs when our shipping carriers have provided more information – sorry we cannot provide exact costs for the fees at this time.

EU ORders

  1. For orders under 150€ (goods only price without shipping and tax) you will now be charged Import VAT during checkout.
  2. There will be no additional customs handling fees and your parcel should pass straight through to you. This only applies for non-business EU orders under 150€. Other orders may still have customs fees including any wholesale orders.
  3. Taxes and shipping are all calculated automatically.
  4. Business customers will need to enter their VAT number and validate.
  5. Orders over 150€ will require you to pay duties and customs when the parcel arrives at the border. We are working on a solution to sort this as quickly as we can.
  6. See our Shipping and Returns page for further information.
  7. Any issues, please email info@ratiotechnology.com